Inbound
Customer Service
Acquiring new customers is only half the battle, the other half is retaining them. Our outsourced customer service allows you to effectively support your customer base through either inbound call handling or outbound customer outreach.
Want to improve your customer service?
Speak to a member of our team on 01329 275100 or fill out our Request a Quote form!
Acquiring new customers cost 7x more on average than retaining existing ones!
If your goal is to create strong, long-lasting business relationships with your customers, your efforts need to go far beyond the initial close of the sale. If you have invested heavily into your marketing and sales strategies to acquire your customers, shouldn't it be just as important to invest in your customer support services to keep them?
If the cost difference between acquiring and retaining customers isn't enough, take a look at the statistics below that show just how important timely customer service and satisfaction is...
52%
of buyers say they have made additional purchases from companies after a positive customer service experience!
5%
Just a
increase in customer retention can result in an increase of profit between 25% to 95%!
56%
of people around the world have stopped doing business with a company due to poor customer service!
Our Approach to Customer Service
Tailored
Support
Tailored inbound telephone support that ensures your customer's queries and concerns are managed and dealt with in line with your organisational processes and policies.
Swift Response
Times
With customer support, service response time is everything. We can provide on-phone support in a time frame that suits your processes and SLAs to ensure support promises are always delivered.
Customer
Feedback
We can help to paint a clear picture of what your clients think about your products, services, and their overall experience with you by obtaining customer feedback.
Customer
Satisfaction
Ensuring your customers are satisfied is vital for customer retention. We can help deal with complaints and queries to maximise and maintain customer satisfaction.
Multiple Trained
Agents
On every activity we run, we train at least 3 agents. One will be your main agent, the second is a backup to cover sickness/holiday leave, and the third is in case you feel the other two aren't the right fit!
Smart Pricing
Structure
Our daily rate covers absolutely everything including time on the phone, software costs and more. Everything is included in one price so there are no nasty surprises!
