Customer Service Promise
River B2B recognise that in a world where choice and service visibility is at your fingertips our success needs to stem from an outstanding customer service model which is flexible, fast and responsive.
Over the years River B2B has built a strong network of satisfied clients who believe us to be an essential addition to their business model. We pride ourselves on providing them with a high-quality service and being responsive to their concerns.
We want to hear about any concerns or issues that you may have, so we can continually improve our service. We are readily available during business hours to hear your views and respond to them quickly and effectively. Other leaders within the business are given the freedom to actively solve problems, rather than redirecting you or delaying reassurances. We proactively seek feedback throughout the life of a campaign and will evolve and change our approach to meet both your needs and the needs of your target markets. Our Director Kevin is available long outside normal business hours and provides all our clients with his personal mobile number. If there is an issue, he wants to hear about it!
We operate with complete transparency and have invested in a Customer Relationship Management (CRM) system which allows you comprehensive visibility via a secure customer login. You will have tailored access to your campaign information 24/7 including leads and real-time campaign reporting tools.
We are committed to protecting the privacy of our clients and their prospective customers and follow strict security procedures in the storage and disclosure of information to prevent unauthorised access. Our CRM system supports your obligations under GDPR by recording access requests, managing removal requests and recording the lawful basis for the campaign.
We couldn’t do all this without some of the best talent in the industry. Our team are the backbone of our reputation and are given campaign ownership, so they can fix problems and do the right thing by our clients. You will always be treated with professionalism and courtesy by dedicated, experienced marketers whom you will know personally, and more importantly, will be well versed in you, your company and any challenges you may face.
You can rest assured that we always have your best interests at heart.
If you have any concerns of queries about our customer service processes, please fill out our contact form.